Return Window
Items may be returned within 14 days of delivery. Products must be unused, unwashed, and in original condition, including tags, dust bags, and shoe box.
Start your return online
The quickest way to return or exchange is through our return portal. You will need your order number and the email address you used at checkout. Select the items you want to send back, tell us the reason, and choose a refund or an exchange. We will then send your prepaid return label and detailed instructions by email.
Prefer to write to us instead? Email hello@monofoo.com with your order number and reason for return, and we will take it from there.
Free exchanges
Exchanging for another size or colour is free of charge, subject to availability. Exchange requests must be submitted within 14 days after delivery.
Choose Exchange when you register your return in the portal, and we will reserve the new item for you.
Sending your parcel back
Norway: returns via PostNord (Parcel Locker / Service Point).
International: returns via DHL Express GoGreen Plus.
Hand the parcel in at a service point rather than leaving it in a mailbox, and keep your receipt until the return has been registered. Mono cannot take responsibility for parcels sent without the prepaid label provided.
Returns FAQs
Are there any costs?
If you request a refund instead of an exchange, a return fee of 15 EUR / 139 NOK / 139 SEK / 109 DKK applies and will be deducted from your refund. Mono cannot take responsibility for parcels sent without the prepaid label provided.
Can I exchange for another size?
Yes. Exchanging for another size is free of charge, subject to availability. Choose Exchange when you register your return in the portal, and we will reserve the new size for you.
What is non-refundable?
- Original shipping costs, for example express upgrades.
- Free gifts or promotional items.
- Items not returned in resellable condition (used, damaged, or missing packaging).
When do I get my refund?
You will be notified once your return is received and inspected. Approved refunds are processed to your original payment method within 10 business days. Your bank or card provider may take additional days to post the credit.
My item is damaged or incorrect. What do I do?
Contact hello@monofoo.com within 7 days of delivery with photos and your order details if you received a faulty or wrong product.
How should I pack footwear?
Return footwear in the original shoe box placed inside a protective outer box. Returns with labels applied directly to the shoe box may be refused or repackaged at cost.
Ready to return?
Register your return or exchange in a couple of minutes.
Need help with your return?
Email us at hello@monofoo.com with your order number and we will get back to you as quickly as we can.
