Assistance > Returns & exchanges
What products can be returned?
- Within 14 days of receiving the shipment.
- In original condition.
- Non-washed and unused.
- In the original packaging.
What products are non-refundable?
- Free gifts or promotional items.
- Original shipping costs. (If you paid extra for express delivery).
Are there any costs of return?
- If you want to change size or item, it's free of charge.
- The cost of a return is 15 EUR / 139 NOK / 139 SEK / 109 DKK.
- This amount will be deducted when we refund you.
- If you do a return without the prepaid return label that comes along with your order, we do not accept responsibility for delays or lost packages.
How soon will I get my refund?
- When your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed and a credit will automatically be refunded to your original payment method within 10 business days.
How do I return?
- Follow the link for detailed instructions:
