Register your return online
Everything is handled in our return portal. You will need your order number and the email address you used at checkout. The portal guides you through selecting items, choosing a reason, and confirming your return.
Open the return portal
Enter your order number and the email address used when you placed the order. Select the items you want to return or exchange and tell us the reason. You will receive a confirmation by email once your return is registered.
Pack your items
Pack the items securely, preferably in the box they arrived in. All items must be unused and in original condition, with tags and labels still attached. Include any packaging that came with the shoes.
Hand it in at a postal agent
The parcel must be handed in at a postal agent — please do not leave it in a mailbox. If a parcel left in a mailbox is damaged or lost in transit we are unable to open an investigation, and in those cases we cannot refund the order. Always ask for a receipt and keep it until your return has been registered.
Returns FAQs
How long do I have to return an item?
You have 14 days from the day you received your parcel to register a return.
What condition do items need to be in?
- Unused and in original condition.
- All tags and labels still attached.
- Returned in the original packaging where possible.
Are there any costs?
If you request a refund instead of an exchange, a return fee of 15 EUR / 139 NOK / 139 SEK / 109 DKK applies and will be deducted from your refund. Mono cannot take responsibility for parcels sent without the prepaid label provided.
Can I exchange for another size?
Yes. Exchanging for another size is free of charge, subject to availability. Choose Exchange when you register your return in the portal, and we will reserve the new size for you.
What is non-refundable?
- Free gifts and promotional items.
- Original shipping costs, if you paid extra for express delivery.
- Items not returned in resellable condition.
When do I get my refund?
Once we have received and approved your return, your refund is processed to the original payment method.
- Card: within 10 banking days, to the account used for the purchase.
- Klarna: the item is removed from your invoice.
- Vipps: within 10 business days, to the Vipps account used for the purchase.
Ready to return?
Need help with your return?
Email us at hello@monofoo.com with your order number and we will get back to you as quickly as we can.
